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Operations Supervisor (E-Commerce)

2 Years Experience
Long Term engagement
Full Time
1 Vacancies
Not Urgent
1-4 Years work experience
Master's Degree
Apply before May 07, 2026
₱25,000.00 - ₱30,000.00
IDSmart Level required 30
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Job Description

Job Description:

WE’RE HIRING: OPERATIONS SUPERVIOSOR (E-COMMERCE)

Location: On-site | Don Antonio, Commonwealth, Quezon City
(Office relocating to Vertis North most likely by June or July)
Company: New & Expanding eCommerce Company

JOB DESCRIPTION

Operations Supervisor manages daily online order fulfillment, inventory accuracy, and warehouse logistics, ensuring timely delivery and high customer satisfaction. They lead warehouse teams, optimize picking/packing processes, and resolve operational bottlenecks to meet sales goals.

  • Order Fulfillment Management: Supervise the entire order cycle from picking, packing, to shipping, ensuring accuracy and speed.
  • Warehouse & Logistics Coordination: Coordinate with 3PLs or warehouse staff to optimize inventory storage, organization, and shipping processes.
  • Team Leadership: Lead, train, and motivate front-line associates, managing staff schedules and performance to meet daily targets.
  • Inventory Control: Track inventory levels, perform audits, and manage stock replenishment to prevent stockouts.
  • Process Improvement: Identify bottlenecks, document procedures, and implement improvements to enhance efficiency and reduce shipping costs.
  • Marketplace Health: Monitor marketplace health metrics (e.g., Amazon, Shopify, Lazada) to maintain high performance standards.
  • Troubleshooting & Support: Resolve complex customer service escalations, logistics issues, and vendor disputes.


Job Requirements

Key Qualifications & Skills

  • Experience: Proven experience in e-commerce, warehousing, or logistics, preferably in a supervisory capacity.
  • Technical Proficiency: Knowledge of e-commerce platforms (e.g., Shopify, Lazada) and inventory management systems (WMS/ERP).and also knowledge in technical cases such as Operating System and basic troubleshooting of electronics devices.
  • Leadership: Strong team management and communication skills to direct staff and coordinate with other departments.
  • Analytical Thinking: Ability to monitor key performance indicators (KPIs) and use data to make operational decisions.
  • Adaptability: Ability to thrive in a fast-paced, high-pressure environment.

Job Specialization

Industry

Information Technology Retail

Category

E-commerce IT-Network/Sys/DB Admin Logistics / Transport Sales - Eng/Tech/IT