Billing Operations Specialist

About Guesty

Guesty is a leading technology platform that helps property managers automate and scale their hospitality businesses. With 800+ employees across 16 countries, we work with customers and partners around the world to simplify the way hospitality businesses operate.

About the Role

We're looking for a Billing Operations Specialist to join our Finance team and support our global billing operations.

You'll be responsible for accurate and timely invoicing, billing reconciliations, resolving discrepancies, and maintaining customer billing data. You'll work closely with Finance and other teams to ensure billing processes run smoothly and accurately.

What You'll Do

• Manage day-to-day billing and invoicing activities for global customers.
• Validate invoices against contracts, subscriptions, and customer data.
• Perform billing reconciliations and investigate discrepancies.
• Maintain accurate customer and subscription information in billing systems.
• Support month-end billing activities and reporting.
• Work with Finance, Sales, Customer Success, and other teams to resolve billing issues.
• Respond to customer and internal billing inquiries.
• Identify opportunities to improve billing processes and efficiency.
• Support other finance and billing projects as needed.

Why Join Guesty?

• Work with a global, remote-first team.
• Collaborate with colleagues across different countries and functions.
• Build your experience in SaaS, finance systems, and billing operations.
• Join a growing technology company where you can make an impact and improve processes.

What We're Looking For

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 1–3 years of experience in billing, accounts receivable, finance operations, order-to-cash, or a related role.
• Experience with invoicing, reconciliation, and resolving billing discrepancies.
• Strong Excel or Google Sheets skills, including pivot tables and VLOOKUP/XLOOKUP.
• Experience with an ERP or billing system such as Zuora, SAP, Oracle, NetSuite, or similar is a plus.
• Strong attention to detail and analytical skills.
• Good communication and problem-solving skills.
• Comfortable working independently and collaborating with global teams.