Multilingual Language – Mandarin

• Job Title: Multilingual Language – Mandarin
• Work Setup: Onsite in Quezon City
• Work Schedule: Shifting / Night Shift
• Salary: PHP 40,000 – 119,027.33
• Sign-on Bonus: PHP 20,000 + Incentives
• Availability: ASAP
• Headcount: 20

Job Qualifications

• Open to candidates with or without BPO experience.
• Speak fluently and spontaneously in the Mandarin language.
• Use the language effectively in a professional environment.
• Understand complex and extended conversations, including implied meanings.
• Working knowledge of English is needed; training and client systems are in English.
• The primary language for customer interaction remains the language specified in the table.
• Previous collections experience is highly preferred but not required.
• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.
• Candidate must be able to work in the Philippines and have a valid working visa.
• Temporary Resident Visa is also accepted for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP.

Language Skills

• Fluent in Mandarin.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Mandarin.
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance, and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving.
• Perform other duties as assigned to support business and operational needs.

Benefits

• Company events
• Free parking
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee