Senior Account Manager (Advertising Account Executive)

Lead the strategic planning and execution of account management activities to meet business goals and client expectations

Plan budgets, allocate resources efficiently, and oversee the financial performance of assigned accounts

Set clear goals and performance objectives for the account management team and ensure alignment with company targets

Provide regular feedback, mentorship, training, and guidance to junior and mid-level account staff to drive growth and performance

Conduct periodic performance evaluations using key metrics and identify areas for development or improvement

Act as the primary point of contact for key clients, ensuring strong relationships and open communication are maintained

Understand client business goals, challenges, and requirements to develop tailored solutions that deliver measurable value

Drive client satisfaction by ensuring timely and high-quality delivery of services, campaigns, and deliverables

Monitor the success and performance of campaigns, preparing regular reports and providing strategic recommendations for improvement

Proactively identify and pursue new business opportunities within existing accounts and through potential leads to meet sales goals

Collaborate cross-functionally with internal teams (creative, strategy, production) to ensure client needs are met and exceeded

Ensure proper submission of deliverables, assignment of work shift schedules and tasks, and adherence to document submission protocols

Resolve client issues effectively, maintaining trust and long-term partnerships

Review reports and updates from account teams and communicate quarterly and annual progress to senior management and external stakeholders

Stay up to date with industry trends and client market landscapes to provide informed, forward-thinking advice

Uphold a high standard of client service, representing the agency with professionalism and integrity

Proven experience as a Senior Account Manager, Advertising Account Executive, or in a similar senior-level client-facing role within a marketing, advertising, or communications agency

Strong client relationship management and strategic project leadership skills

In-depth understanding of marketing and advertising principles across multiple platforms (digital, traditional, and integrated campaigns)

Proficient in Canva and Microsoft Office Suite, especially Excel and PowerPoint

Familiarity with project management and CRM tools is a plus

Demonstrated ability to manage multiple high-level accounts across diverse industries while maintaining attention to detail

Excellent verbal and written communication skills, with strong presentation and negotiation capabilities

Collaborative team player with leadership experience and the ability to mentor junior members

Strong analytical and problem-solving abilities, with a data-driven approach to performance and decision-making