Support Analyst
1 Year Experience
Short Term engagement
Full Time
3 Vacancies
Not Urgent
Less than 1 year work experience
Bachelor's Degree
Apply before Sep 18, 2026
₱30,000.00 - ₱35,000.00
IDSmart Level required 30
Share this Job on Social Media:
Job Description
• Provide first-line support, ticket triage, basic troubleshooting, user assistance and issue escalation.
• Maintain service records, knowledge articles and timely communication with users and support teams.
• Basic troubleshooting for web/mobile/CRM/data/AI services, ticketing tools, knowledge base usage, monitoring alerts and standard operating procedures.
Job Requirements
• First-line triage, user assistance, ticket categorization, known-error handling, escalation and knowledge article updates.
• ITSM/service desk tooling
• Azure Monitor alerts
• Application Insights
• Log Analytics
• knowledge base
• Sitecore XM Cloud
• Next.js/Vercel
• React Native
• Dynamics 365 CE
• Power BI
• Azure DevOps
Job Specialization
Industry
BPO
Information Technology