Logistics Associate/Customer Service Representative
1 Year Experience
Long Term engagement
Full Time
1 Vacancies
Not Urgent
1-4 Years work experience
Bachelor's Degree
Apply before Mar 21, 2026
₱19,000.00 - ₱23,000.00
IDSmart Level required 30
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Job Description
Manages the end-to-end customer experience for shipping, tracking, and delivery inquiries via phone, email, or chat. Key duties include scheduling shipments, resolving delivery delays, updating records, processing invoices, and liaising between clients and carriers to ensure operational efficiency.
Key Responsibilities
- Customer Support: Handling inquiries regarding shipment status, rates, and delivery times.
- Operational Coordination: Organizing pick-ups, preparing bills of lading, and managing carrier communications.
- Problem Resolution: Addressing issues with lost, damaged, or delayed cargo.
- Documentation & Data Entry: Updating shipment records, scanning documents, and processing invoices.
- System Management: Utilizing WMS (Warehouse Management Systems) or TMS (Transportation Management Systems).
Job Requirements
Qualifications
- College Graduate (BS Customs Administration or any 4 year course)
- Previous experience in customer service, call center, or logistics/3PL.
- Strong communication skills and proficiency in tools like MS Office (Excel, Word, Outlook).
- Ability to multitask and work under pressure.
- Willing to start ASAP.
Job Specialization
Industry
Transportation
Category
Logistics / Transport