After Sales Admin

3-4 Years Experience

Long Term engagement

Full Time

10 Vacancies

Not Urgent

1-4 Years work experience

Bachelor's Degree

Apply before Jul 24, 2026

₱30,000.00 - ₱45,000.00

IDSmart Level required 30

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Coordinate and monitor after-sales service activities to ensure timely support for customers;
Prepare, update, and maintain service records, reports, work orders, and customer documentation;
Serve as a key point of contact for customers regarding service requests, inquiries, and follow-ups;
Monitor and coordinate spare parts availability, ordering, and delivery to support service operations;
Communicate effectively with customers, service technicians, suppliers, and internal departments to ensure smooth operations;
Generate service performance reports and maintain accurate records using Microsoft Office applications;
Ensure customer concerns are addressed promptly and professionally to maintain high customer satisfaction;
Track service progress and follow up on pending jobs, warranty claims, and customer requests;
Support continuous improvement initiatives by identifying opportunities to enhance after-sales processes and customer experience

Bachelor’s Degree in Engineering, Business Administration, or a related field
At least 3 years of experience in after-sales service support or customer service operations;
Knowledgeable in heavy equipment, machinery, and spare parts management;
Can effectively communicate in both English and Filipino;
Strong customer service orientation with a passion for helping clients;
Organized, detail-oriented, and capable of handling multiple tasks efficiently;
Proficient in Microsoft Office applications and report preparation;
Able to coordinate effectively with customers, service teams, and suppliers;
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;

Manufacturing Retail