Key Account Manager

October 2023 - Present Techxhub DMCC - UAE

Key Account Manager - UAE & GCC

Account Management: Provide exceptional support and management to key accounts across the GCC region, ensuring the consistent and successful performance of the brands and achieving sales targets.

Sales Monitoring & Strategy: Monitor and analyze weekly sales performance of each account, identifying trends, challenges, and opportunities. Implement strategies to maximize sales growth and profitability.

Stock & Inventory Management: Ensure optimal product availability by regularly monitoring account performance and initiating timely replenishment orders on a weekly or bi-weekly basis, tailored to each account's needs. Proactively address stock levels, identifying underperforming products and taking corrective actions such as promotions or stock rotations to maximize sales and minimize stockouts.

Market Analysis, Forecasting & Reporting: Analyze market trends and competitor activities to provide actionable insights for enhancing product offerings and service delivery. Prepare comprehensive reports on account and store performance, forecasting future sales and revenue based on current data, promotions, and upcoming product launches.

Client Relationship: Maintain effective communication and build strong relationships with buyers by addressing queries, discussing account plans, and aligning on strategies to optimize the partnership.

Promotion Execution & Product Launches: Partner with buyers to strategize and implement promotions while coordinating the launch of new products. Ensure maximum visibility and impact of new releases across both in-store displays and digital platforms.

Cross-Functional Collaboration: Work closely with internal teams—marketing, logistics, product development, and customer service—to ensure a seamless approach to account management and the successful execution of promotions and new product introductions.

August 2021 - August 2023 Lion Fish General Trading LLC - UAE

Junior Account Manager (Promoted)

Account Support & Management: Provided comprehensive support to key accounts, ensuring smooth operations and high customer satisfaction across the GCC region. Managed account plans and sales targets to drive performance.

Sales Monitoring & Analysis: Monitored weekly sales performance for each account, identifying trends and opportunities for improvement. Analyzed data to implement strategies that maximized sales growth and overall profitability.

Order Management & Replenishment: Managed the ordering process by initiating replenishment orders on a weekly or bi-weekly basis according to account needs, ensuring optimal stock levels and reducing stockouts.

Client Relationship: Maintained strong communication with buyers, addressing queries, discussing promotional opportunities, and aligning on account strategies. Played a key role in fostering long-term client partnerships.

Promotion Coordination & Product Launches: Assisted in the planning and execution of in-store and online promotions, ensuring visibility and successful product launches across key accounts. Cross-Functional Collaboration: Worked closely with internal departments, including logistics, marketing, and product development, to ensure smooth coordination and execution of account plans.

December 2017 - August 2021 Lion Fish General Trading LLC - UAE

Sales Coordinator

Customer Support & Queries: Provided prompt assistance to customers by addressing queries related to product information, pricing, availability, and complaints. Ensured customer satisfaction by resolving issues in a timely and professional manner.

Order Fulfillment & Coordination: Managed the complete order fulfillment process for local, export, and online accounts. Coordinated with logistics to plan weekly deliveries, ensuring timely and accurate product distribution.

Supplier & Account Creation: Processed and provided all necessary documentation required for supplier applications and new account creation, facilitating smooth onboarding of new accounts.

Sales Management: Managed assigned accounts within specific regions, driving monthly, quarterly, and yearly sales performance. Offered new products to buyers and managed inquiries throughout the buying process.

Promotion & Event Management: Organized promotions and special events for assigned accounts, ensuring proper execution and increased product exposure.

July 2014 - November 2017 Mirage International Corporation - Philippines

Sales Supervisor (Promoted)

Team Management: Supervised and managed the performance of the sales team, ensuring that sales targets were consistently met or exceeded. Conducted regular store visits to monitor stock levels and ensure product displays were maintained.

Sales Staff Hiring & Development: Recruited, trained, and developed store staff, ensuring that they had the necessary skills and knowledge to achieve store objectives. Conducted performance reviews and provided coaching to improve productivity.

Sales Reporting & Analysis: Prepared detailed monthly, quarterly, and annual sales reports, analyzing store performance and identifying areas for improvement. Provided insights and recommendations to upper management for strategy adjustments.

Stock & Inventory Management: Ensured proper stock placement in stores by monitoring inventory levels and coordinating replenishment orders. Managed underperforming stock by implementing promotions and rotating products.

Client & Store Relations: Maintained strong relationships with store managers and other stakeholders, ensuring smooth operations and alignment on sales strategies and promotions.

May 2012 - June 2014 Mirage International Corporation - Philippines

Sales Officer

Product Management: Prepared comprehensive product catalogs, offer sheets, and article creation requests for new product listings and account openings, ensuring accurate and compelling product information was available to drive sales.

Sales Support: Provided key support to the sales and operations team by managing day-to-day inquiries, assisting with product offers, and ensuring smooth coordination between departments.

Operational Leadership: Took responsibility for overseeing sales and operational tasks during the absence of the Head of Sales and Operations, ensuring business continuity and smooth functioning of sales processes.

Client Communication & Product Offerings: Engaged with customers to introduce new products, manage inquiries, and guide them through the entire buying process, from initial interest to order fulfillment.