Customer Service Representative- Work From Home

Easy to adapt

Monthly Rate

Php 35,000.00

Availability

40 hrs/wk

ID Smart Score

100

Basic Information

Employment Type

Full Time

Last Active

February 03, 2026 (Tuesday)

Member Since

February 03, 2026 (Tuesday)

Skill Summary

Call Center agent, dependable, adaptable and hard working.

Skills

Microsoft Office, Paint, Photoshop

Verified

Advanced 5yrs

Language

Tagalog

Advanced

English

Upper Intermediate

Professional Experience

Optum Global Solutions Inc.

Subject Matter Expert/ CSR Senior

September 2017 to June 2020

• Assist agents in placing the orders correctly for Durable Medical Equipment (DME) from clients/patients thru website or over the phone with partnered providers and helping them monitor that items were deliver in a timely manner. • Handling sup calls, order escalations from clients or patients. • Assures quality of product knowledge thru graded call listening and transactional audits considering number of audit targets in a daily basis. • Discuss and impart knowledge and updates thru team huddles, meetings and email blast. Conduct 1on1 coaching session using root cause analysis approach for agents with low quality audit scores to help them improve. • Sending an end of day report for monitoring of task.

Convergys Philippines Corporation

Customer Service Representative

August 2016 to March 2017

• Order taking and checking of order thru chat. • Processing of premium payment. • Checking plans status and escalating complex billing disputes to onshore reps.

CM Pancho Construction Inc

Payroll Staff

April 2015 to May 2016

• Computing and processing weekly and monthly employee salary. • Keep and track records for every employee’s deductions and government contribution.

Educational Attainment

University of Baguio

College Graduate

June 2006 to March 2012

Specialization

Industry

BPO Call Center Healthcare