Operations Supervisor (Former)
Results-driven Operations Supervisor and Technical SME with 4 years of rapid promotion at Alorica, combining deep telecom troubleshooting and billing audit expertise with a proven ability to lead high-performing teams toward elite CSAT and SLA goals.
Monthly Rate
Php 45,000.00
Availability
40 hrs/wk
ID Smart Score
100
Basic Information
Employment Type
Full Time
Last Active
July 30, 2026 (Thursday)
Member Since
July 30, 2026 (Thursday)
Skill Summary
Profile Summary
Technical Subject Matter Expert (SME) and Operations Supervisor with 4 years of rapid, progressive advancement at Alorica supporting a premier global telecommunications account. Proven authority in complex hardware diagnostics, network troubleshooting, and financial billing audits. Demonstrated leadership success transitioning from frontline agent to senior technical lead and supervisor within three years. Expert at leveraging deep operational knowledge to coach cross-functional teams, resolve high-level escalations, and consistently exceed CSAT and SLA targets.
Specialization
Industry
BPO
Call Center
Telecommunications
Category
Customer Service