Quality Analyst Specialist
BPO professional with 10+ years of experience in customer service, technical support, and quality assurance, specializing in performance evaluation, data accuracy, and process improvement across U.S. and U.K. accounts.
Monthly Rate
Php 50,000.00
Availability
0 hrs/wk
ID Smart Score
100
Basic Information
Employment Type
Full Time
Last Active
June 08, 2026 (Monday)
Member Since
May 20, 2026 (Wednesday)
Skill Summary
Professional Summary:
A data-driven and results-oriented Quality Analyst Specialist and Operations Professional with over a decade of diverse experience spanning quality assurance, technical support, and high-volume sales coordination. Proven track record in optimizing team performance through targeted coaching, continuous process improvement, and actionable data insights.
Core Strengths & Expertise:
Data Analytics & Dashboarding: Advanced Microsoft Excel (formulas, pivot tables, tracking), Power BI visualization, and basic SQL data extraction.
Quality Assurance & Operations: Performance calibrations, call/chat monitoring, drafting Performance Improvement Plans (PIP), and conducting Root Cause Analysis (RCA).
Technical Problem Solving: Comprehensive support across Windows, Mac, Linux, and Chromebook ecosystems.
Financial & Sales Accountability: Managed high-volume distribution portfolios meeting monthly targets up to ₱3,000,000.
Key Career Highlights:
Quality Analyst Specialist (Datamatics Global Services Ltd. | 2020 – 2026)
Designed and maintained daily, weekly, and monthly performance tracking dashboards.
Initiated "QA Daily Tips" reducing agent process errors and driving compliance.
Technical Support Representative (Concentrix & Transcom | 2016 – 2019)
Delivered high-quality Tier 1 and Tier 2 technical troubleshooting for global accounts (Samsung US, TalkTalk UK).
Sales Agent/Coordinator (Crystalite Distribution Group | 2014 – 2016)
Successfully managed end-to-end client sales, orders, and secure financial collections.
Education & Credentials:
BSBA in Marketing Management – Informatics College Caloocan
Certified Six Sigma Yellow Belt – Six Sigma Study (2023)
Virtual Assistant Training – Clairvoyance E-Learning Academy (2024)
Specialization
Industry
BPO
Call Center
Information Technology
Insurance
Real Estate
Service & Admin
Telecommunications
Tourism
Training & Education
Transportation
Category
Call Center/ Customer Service
Clerical/Administrative
Customer Service
Executive Assistant
General Work
Quality Assurance
Tech & Helpdesk Support
Virtual Assistant