Customer Service Representative

Customer Service Representative

I have 5 years of BPO call center experience and open to Virtual Assistance roles.

Monthly Rate

Php 35,000.00

Availability

40 hrs/wk

ID Smart Score

100

Basic Information

Employment Type

Full Time

Last Active

January 12, 2023 (Thursday)

Member Since

January 06, 2023 (Friday)

Skill Summary

Hi ! I am a Customer Service Representative for the last 5 years. I have handled international voice and blended accounts.
Accounts that I have handled before are Telco, Seasonal healthcare, Dental hMO, Food delivery, Travel and hospitality accomodations and Printing.
My soft skills include: Customer service skills, Time management, Multitasking, Upselling and Basic troubleshooting.
I have experience with tools such as MS Suite, Google applications, InContact, Salesforce, Avaya, Keepa, Omni, Adobe Acrobat, Photoshop, Whatsapp, Slack, Zoom, Gmeets, MS Teams. 

Skills

Adobe Acrobat

Basic

Photoshop

Basic

MS Suite

Intemediate

Google Applications

Intemediate

Customer Service

Intemediate

Language

English

Advanced

Professional Experience

Tooth Town Dental Clinic

Dental Secretary

August 2013 to July 2014

Teletech

Customer Service Representative

March 2018 to July 2021

Alta Resources

Customer Service Representative

October 2017 to December 2017

Sitel Philippines

Customer Service Representative

October 2016 to February 2017

Transcom Worldwide

Customer Service Representative

October 2014 to August 2015

Educational Attainment

Centro Escolar University

Bachelors Degree

June 2009 to October 2012

San Pedro College

Bachelors Degree

June 2007 to March 2009

Specialization

Industry

BPO Call Center Healthcare

Category

Call Center/ Customer Service Customer Service Healthcare/Medical Pharmacy Virtual Assistant