Quality Analyst

Quality Analyst

13 years of experience in the Customer Service field.

Monthly Rate

Php 30,000.00

Availability

20 hrs/wk

ID Smart Score

100

Basic Information

Employment Type

Unknown

Last Active

June 30, 2024 (Sunday)

Member Since

June 30, 2024 (Sunday)

Skill Summary

• Effective communicator, both written and verbal

• Excellent supervisory, monitoring and management skills

  • Demonstrates multi-tasking skills effectively whilst leading the team to deliver excellent customer service.

• Strong oral communications skills including ability to listen to and interact with a diverse group of people.

• Profound ability to respond to varied requests and perform several duties at the same time.

• Excellent ability to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise.

• Uncommon ability to perform secretarial and clerical duties with speed and accuracy without immediate and constant supervision.

• Profound ability to apply independent judgment, discretion, and initiative to address problems and develop solutions.

• Demonstrates high-level of abilities of various computer software programs and fluency in using standard office software packages (MS Office: Excel, Word,

PowerPoint, Outlook).

• Committed to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Language

English

Fluent

Tagalog

NativeLanguage

Educational Attainment

PSBAMAnila

Bachelors Degree

June 2007 to May 2010

Specialization

Industry

Accounting & Finance BPO Call Center Consumer Products Financial Services Government Human Resources Service & Admin

Category

Accounting / Finance Admin / Clerical Banking/Financial Call Center/ Customer Service Customer Service Executive Assistant Hotel/Tourism Quality Assurance Sales - Financial Services Secretarial Virtual Assistant