Customer Support | Data Encoder | Reports Analyst
Experienced professional with a strong background in performance tracking, quality evaluation, customer support, and developing practical solutions for business needs.
Monthly Rate
Php 40,000.00
Availability
0 hrs/wk
ID Smart Score
100
Basic Information
Employment Type
Full Time
Last Active
September 10, 2026 (Thursday)
Member Since
September 10, 2026 (Thursday)
Skill Summary
Data and Reporting Analyst with 5 years of experience building trackers, dashboards, and ad-hoc reports that support performance monitoring and data-driven decision-making. Skilled in Google Sheets, Excel, Power Query, and Salesforce Service Cloud reporting, with a strong foundation in quality evaluation, escalation management, and process improvement. Progressed steadily from customer support into escalation handling, quality evaluation, and reporting roles within the same organizations, consistently taking on greater analytical responsibility. Fully remote-ready with redundant internet and power backup.
Specialization
Industry
BPO
Call Center
Category
Admin / Clerical
Call Center/ Customer Service
Customer Service
E-commerce
Virtual Assistant