IT Service Desk Analyst L2(SME)
Monthly Rate
Php 40,000.00
Availability
30 hrs/wk
ID Smart Score
100
Basic Information
Employment Type
Unknown
Last Active
February 05, 2025 (Wednesday)
Member Since
April 18, 2024 (Thursday)
Skill Summary
I bring to the table a strong customer service mindset combined with technical skills honed throughout my 7 years of helpdesk experience.
Key strengths include:
- High-volume ticket management. In my current position as a helpdesk support specialist for Uber, I handle 600+ tickets per month, fully resolving and documenting issues for future reference.
- A track record of consistently meeting or exceeding performance targets correlated with call handling and customer satisfaction goals.
- Technical knowledge:
Windows (all versions) macOS; Linux and Chromebooks
Microsoft Active Directory Services
LAN, WAN and WiFi network technology
MS Office 365/Exchange
Google Workspace and Services
Ticketing Tool : Jira, Service Now and OTRS
If you are seeking an experienced, tech-savvy and customer service-oriented helpdesk technician with the proven ability to establish excellent relationships with customers, employees, vendors, and manufacturers, we should talk.
Skills
Troubleshoot PC and Network Problems
Azure Active Directory
Office 365 Applications
Google Workspace
Remote Tools (Anydesk , Team Viewer , RMM Connect)
Ticketing System (Connectwise ,OTRS , JIRA , Servicenow)
Good Oral and Verbal communication
Knowledge in MDM enrollment
Handled Macbooks, Windows, and Chromebook devices
Creating domain / Joining clients / configuring policy for the active directory
Knowledge in AWS Web Services Knowledge in AWS Web Services
Knowledge in Microsoft Cloud PC
Language
English
Tagalog
Professional Experience
SmartPetro Inc.
Field Technical Support
Emapta Philippines
IT Servicedesk Analyst L2 (SME)
Milestone Technologies x Uber
IT Remote Servicedesk Technician
Educational Attainment
AMA Computer Learning Center
Vocational