Pinoy Jobs Online

Basic Information

Employment Type

Full Time

Last Active

September 10, 2026 (Thursday)

Member Since

September 07, 2026 (Monday)

Skill Summary

I’m a hardworking and motivated professional with years of experience in Real-Time Management and BPO operations. I’m responsible, adaptable, and always willing to learn. I also enjoy working with people, keeping the workplace positive, and bringing a good sense of humor to the team.

Skills

Microsoft office Excel

Advanced 6yrs

Administrative Support

Advanced 14yrs

Language

English

Advanced

Tagalog

Native

Professional Experience

Compass Experience lab

Senior Real-time analyst Management

March 2024 to September 2026

• Managing Intraday, Average handled time and attendance for the company’s service level • Creating reports everyday for monitored inbound/outbound calls/Chats and emails • Creating schedules based on the monthly staffing and adjusting for further optimazation • Ensuring headcount to maintain the right staffing and schedule of every employee. Monitoring employees log in and productivity, ensuring they can deliver the right output.

TDCX Philippines

Senior Real-time analyst Management

April 2023 to February 2024

● Managing Intraday, AHT and attendance for the company’s service level ● Creating reports every day for monitored inbound/outbound calls. Inbound/outbound calls for Apple/Mac customers. Attending meetings with clients.

Concentrix Philippines

Associate in Real-time Management

November 2022 to March 2023

● Managing Intraday, AHT and attendance for the company’s service level ● Creating reports every day for monitored inbound/outbound calls. Inbound/outbound calls for Apple/Mac customers. Attending meetings with clients

Teleperformance Philippines

Senior reports Analyst

April 2022 to October 2022

Monitoring business affecting events such as power outage,earthquake, typhoon, road works and DOH covid cases. Arrange meeting to senior leadership for the future preparation of each Business Contingency Plan and events.

Teleperformance

Technical support Representative Tier 1/Tier 2/Tier T3

September 2011 to March 2016

Inbound and outbound Tech inquiries Responsible for troubleshooting customers' internet connection. Assisting customers email setup via remote service. Dispatching field technician for wide outage issues Creating ticket for Tier 3 domain issue and IP investigation purposes.

Educational Attainment

Technical Education and Skills Development Authority

Electronics Products Assembly and Servicing NC II

March 2009 to November 2010

St. John Technological college of the Philippines

College bachelor

June 2005 to October 2008

Specialization

Industry

BPO Call Center Consumer Products Human Resources Telecommunications

Virtual Assistant/ Scheduler/ Analyst