Workforce Management - Capacity Planner / Scheduler
Monthly Rate
Php 800.00
Availability
40 hrs/wk
ID Smart Score
100
Basic Information
Employment Type
Unknown
Last Active
October 28, 2025 (Tuesday)
Member Since
August 04, 2025 (Monday)
Skill Summary
I am a results-driven and adaptable professional with over 4 years of experience in workforce management, real-time queue monitoring, customer service, and technical support. I’ve held key roles such as Workforce Capacity Planner, Scheduler, and Real-Time Analyst, consistently ensuring service level targets and client requirements are met through strategic planning and real-time responsiveness. With additional skills in data entry, troubleshooting, and system analysis, I bring strong attention to detail and proficiency with online tools
Skills
Email and Calendar Management
Scheduling and Appointment Setting
Online Research
File Organization Google Drive Dropbox OneDrive
Travel Planning and Booking
Data Entry and Data Management
Microsoft Office
Google Workspace
Report Preparation
Document Formatting
Customer Service
Language
English
Professional Experience
Sagility
Workforce Capacity Planner and Scheduler
Sagility
Real Time Analyst
Sagility
Customer Service Representative
Stellar Philippines
Customer Service Analyst
Transcom Worldwide Philippines
Technical Support Representative
Educational Attainment
International Electronics and Technical Institute
Vocational