Pinoy Jobs Online

Basic Information

Employment Type

Full Time

Last Active

July 27, 2026 (Monday)

Member Since

July 27, 2026 (Monday)

Skill Summary

Managed an average of 80–100 inbound customer interactions daily across mobile, internet, cable, and landline accounts, maintaining consistent service quality Achieved a first-call resolution rate of approximately 85%, reducing repeat contacts by delivering accurate account assistance and troubleshooting on the first interaction Leveraged CRM tools to log and track 100% of customer interactions, ensuring accurate records and faster issue resolution turnaround Consistently met or exceeded quality assurance benchmarks, receiving satisfactory scores in monthly performance evaluations

Language

English

Upper Intermediate

Tagalog

Advanced

Professional Experience

Freelance Real Estate Agent

Real Estate Agent

February 2024 to Present

Independently sourced and managed rental property listings on behalf of property owners, handling end-to-end marketing across digital platforms. Conducted client consultations to understand tenant requirements and facilitated property site visits to match clients with suitable rental properties. Generated and nurtured leads through social media and referral networks, maintaining an active pipeline of prospective tenants. Assisted property owners and tenants with lease documentation and contract preparation, ensuring accuracy and timely completion. Built trusted relationships directly with property owners, earning repeat engagements and referrals through reliable and professional service.

Concentrix CVG

CSR, Advisor I

November 2024 to February 2026

Managed an average of 80–100 inbound customer interactions daily across mobile, internet, cable, and landline accounts, maintaining consistent service quality Achieved a first-call resolution rate of approximately 85%, reducing repeat contacts by delivering accurate account assistance and troubleshooting on the first interaction Leveraged CRM tools to log and track 100% of customer interactions, ensuring accurate records and faster issue resolution turnaround Consistently met or exceeded quality assurance benchmarks, receiving satisfactory scores in monthly performance evaluations

Soundballon Entertainment

Online Sales and Marketing

January 2019 to March 2022

Managing and responding to real-time customer inquiries across major platforms, including Facebook, Instagram, and various Online Shopping Platforms. I focus on turning casual inquiries into confirmed sales through excellent customer service.

Bluefrog Content and Support Inc.

Croupier

April 2017 to November 2017

Hosted live online casino sessions for international clients, strictly adhering to compliance protocols with zero procedural violations Maintained seamless game operations across multiple concurrent sessions, ensuring a fair and professional experience for a diverse international clientele Built rapport with international players through clear, professional communication, contributing to positive client retention and engagement Performed effectively in a fast-paced, high-pressure environment while consistently upholding company standards

Educational Attainment

Philippine Technical Education and Skills Development Authority

Contact Center NCII

November 2024 to December 2024

Western Leyte College

Diploma in Midwifery

June 2014 to August 2016

Specialization

Industry

BPO Call Center Real Estate

Customer Service Representative