Chat Support Specialist

Results-driven professional with 8+ years of experience in medical billing, customer service, technical support, and team leadership, specializing in claims processing, compliance, and customer satisfaction.

Monthly Rate

Php 35,000.00

Availability

40.0 hrs/wk

ID Smart Score

100

Basic Information

Employment Type

Full Time

Last Active

April 15, 2026 (Wednesday)

Member Since

April 15, 2026 (Wednesday)

Skill Summary

Experienced and detail-oriented professional with over 8 years of experience across medical billing, customer service, technical support, and team leadership. Proven ability to manage insurance claims, ensure compliance with healthcare regulations, and resolve customer concerns efficiently. Skilled in medical coding (ICD), billing systems, and CRM tools, with a strong focus on accuracy, productivity, and customer satisfaction. Adept at multitasking, problem-solving, and working both independently and collaboratively in fast-paced environments.

Language

English

Proficient

Professional Experience

Startek Philippines

Customer Care Rep Lead (CCRL) Team Lead POC

July 2016 to July 2022

Handled high-volume customer interactions across phone, email, and live chat, resolving inquiries, complaints, and service requests with professionalism and empathy. Managed customer accounts, including billing inquiries, updates, refunds, and exchanges, while ensuring accurate information delivery, particularly regarding insurance policies. Built strong customer relationships through effective communication and upselling, contributing to increased satisfaction and loyalty. Applied conflict resolution techniques to handle challenging situations and maintain trust. Collaborated with the team through regular meetings to review performance metrics, set goals, and improve overall service quality and efficiency.

Sykes Philippines

Technical Support Specialist

August 2022 to March 2023

Demonstrated strong technical troubleshooting skills by quickly identifying and resolving issues with accuracy. Effectively managed high volumes of incident tickets through excellent planning and prioritization, ensuring timely resolution. Utilized remote access tools to diagnose and fix technical problems efficiently, while maintaining detailed and organized records of customer interactions, issues, and resolutions for future reference and continuous improvement.

Foundever Philippines

Customer Care Representative

March 2023 to August 2023

Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns. • Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty. • Used excellent and efficient problem-solving skills to address and resolve complex customer issues

Ista Solutions (Wellsky)

Medical Biller Specialist

August 2023 to February 2026

Responsible for managing end-to-end medical billing processes, including verifying patient information, submitting electronic and paper claims, and resolving billing discrepancies. Ensures accurate coding using ICD standards, processes account adjustments, and handles patient billing inquiries with professionalism and efficiency. Maintains strict compliance with healthcare regulations, including HIPAA and GDPR, while safeguarding patient confidentiality. Collaborates with healthcare providers and internal teams to reduce claim denials and improve workflow efficiency. Utilizes billing systems, Salesforce, and Microsoft Office tools to manage data and reporting. Demonstrates strong time management, attention to detail, and communication skills to meet deadlines and enhance overall operational performance.

Educational Attainment

INFOTECH Institute of Arts and Science

Undergraduate

January 2007 to January 2018

Specialization

Industry

BPO Call Center Healthcare Human Resources Retail