IT Service Desk Support

IT Service Desk Support

I have been in the BPO industry since 2004 providing customer support through voice, email and chat platforms.

Monthly Rate

Php 25,000.00

Availability

40 hrs/wk

ID Smart Score

100

Basic Information

Employment Type

Unknown

Last Active

April 11, 2023 (Tuesday)

Member Since

April 11, 2023 (Tuesday)

Skill Summary

I would consider myself best suited and most effective in an Incident Management Officer, Information Technology Service Desk Analyst orHelpdesk Administrator role. However, I also have skills that would allow me to be effective in a Quality Assurance, Clerical, Change Management, Report Management or Problem Management role as well. I have extensive experience in team-oriented work environments and I am consistently committed to achieving and surpassing all expectations of my employment.

Skills

Microsoft Office 365

Intemediate

Azure Active Directory

Intemediate

Active Directory

Intemediate

Email Exchange Management (Outlook, OWA)

Intemediate

Google Workspace

Intemediate

Windows 10 & 11

Intemediate

MAC OS

Basic

HTML and CSS

Basic

Zendesk

Intemediate

CA Service Desk

Basic

Service Now

Basic

Language

Tagalog

NativeLanguage

English

Fluent

Professional Experience

Bizmates Philippines

ESL Teacher/Trainer

February 2023 to Present

TaskUs Philippines

Online Community Content Analyst/Moderator/Editor

February 2017 to January 2018

Millennium1solutions

IT Service Desk Analyst –

August 2015 to January 2017

Open Access BPO

Content Analyst and Moderator

June 2020 to April 2022

Condor POS Solutions RP Inc

Technical Support Representative

June 2022 to December 2022

Educational Attainment

Technological University of the Philippines - Manila

Tertiary

June 1997 to April 2000

Specialization

Industry

BPO Call Center Information Technology Service & Admin Telecommunications Training & Education

Category

Call Center/ Customer Service Computer/Telecommunication Customer Service Education General Work IT-Hardware IT-Network/Sys/DB Admin Logistics / Transport Others Tech & Helpdesk Support