Team Leader / Group Lead

Experienced Team Leader in the BPO industry

Monthly Rate

Php 70,000.00

Availability

0 hrs/wk

ID Smart Score

100

Basic Information

Employment Type

Full Time

Last Active

May 11, 2026 (Monday)

Member Since

May 11, 2026 (Monday)

Skill Summary

My career began as a Technical Support Representative, where I developed a strong foundation in customer service and issue resolution. Over the years, I advanced to roles such as Communications and Process Trainer, Team Leader, and Group Leader. These roles allowed me to lead diverse teams, deliver process and soft skills training, and drive performance improvements while maintaining a strong focus on customer satisfaction and operational efficiency. What sets me apart is my ability to adapt quickly, build rapport with clients and teams, and contribute to both service quality and employee development. I hold a Bachelor’s degree in Human Resource Development and Management, which has complemented my hands-on leadership style with strategic insight into workforce development.

Professional Experience

BDO UniBank

Team Head

November 2025 to March 2026

Manage a team of Customer Service Officers

Specialization

Industry

BPO Call Center Consumer Products Food & Beverages Government Human Resources Non-Profit Organisation Retail Service & Admin Telecommunications Transportation